Contact Us

Contact Us

We’re Here to Help

Have a question about your order, shipping, returns, products, or anything else related to your Celynthe shopping experience?

Our Customer Care team is here to assist you.

Order Status

Once your order has been shipped, you can track its latest delivery status using your tracking number.

Track your order here:
https://www.17track.net/en

Please note that tracking information may take some time to update after your order has been dispatched.

If your tracking information has not updated for an extended period or you have concerns about your delivery, please contact us and include your order number and tracking number so we can assist you more efficiently.

Frequently Asked Questions

Looking for a quick answer?

You may find the information you need in our FAQ, including answers about:

  • Orders

  • Shipping

  • Tracking

  • Returns & refunds

  • Product questions

  • Payment

  • Other common customer inquiries

If you cannot find the answer you are looking for, please send us a message through the contact form below or email our Customer Care team directly.

Customer Support

Email: support@celynthe.com

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

We aim to respond to most inquiries within 1 business day.

During weekends, public holidays, promotional periods, or periods of unusually high inquiry volume, responses may take slightly longer.

If you have not received a reply, please check your spam or junk folder, as our response may occasionally be filtered there.

How to Help Us Assist You Faster

For order-related inquiries, please include the following information in your message:

  • Your full name

  • Order number

  • Email address used when placing the order

  • A brief description of your question or issue

For damaged, defective, missing, or incorrect items, please also include clear photos where applicable.

To help us respond as efficiently as possible, we kindly ask that you avoid sending multiple messages about the same inquiry, as duplicate requests may delay the response process.

Contact Form

You can also contact us directly using the form below.

Please provide as much relevant information as possible so our Customer Care team can better assist you.

We appreciate your patience and will do our best to respond as soon as possible.

Company Information

Celynthe.com is operated by:

Shenzhen Cheqiqing International Trading Co., Ltd.

Customer Service Email:
support@celynthe.com

Website:
www.celynthe.com

For customer service, order support, returns, refunds, shipping inquiries, or general questions, please contact us through the email address or contact form provided above.

Thank you for choosing Celynthe.

Beauty, Curated for You.