Return & Refund Policy

Last Updated: September 17, 2026

Thank you for shopping with Celynthe. We want you to be satisfied with your purchase. Please review our return and refund policy below before submitting a return request.

1. 30-Day Return Policy

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be returned in its original condition, unused, unworn, and with all original packaging, tags, accessories, and documentation where applicable.

• Proof of purchase or your order number must be provided.

• The return request must be submitted within 30 days of delivery.

Items returned without prior authorization may not be accepted.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@celynthe.com

Please include the following information in your email:

• Your order number

• The item(s) you wish to return

• The reason for the return

Once your return request has been reviewed, we will provide you with return instructions and, where applicable, a return shipping label.

Please do not send any products back to our company address without receiving return instructions from our customer support team first.

3. Return Shipping

For eligible returns made under our standard return policy, we may provide a prepaid return shipping label where applicable.

If a prepaid return label is provided, please follow the return instructions included in our email.

Original shipping charges are generally non-refundable, unless the return is due to an incorrect, defective, or damaged item sent by us.

Additional shipping charges resulting from expedited delivery or other optional shipping services are also non-refundable unless otherwise required by applicable law.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow reasonable processing time after your return has been received and inspected. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Shipping charges, duties, taxes, or other fees may not be refundable unless required by applicable law or unless the return is caused by an error on our part.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.

Send an email to:

support@celynthe.com

Please use the subject line:

DAMAGED ORDER

Your email should include:

• Your order number

• A description of the issue

• Clear photos or videos showing the damaged, defective, or incorrect item

• Photos of the outer packaging where relevant

After reviewing the information provided, we will advise you of the appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.

Please do not discard damaged products or packaging until our customer support team has completed its review.

6. Missing Items

If your order has been delivered but one or more items are missing, please contact us as soon as possible at:

support@celynthe.com

Please use the subject line:

MISSING ITEM

Include your order number and details of the missing item(s).

We will review the shipment information and assist you with the appropriate next steps.

7. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, customization, or other reasons.

Non-returnable items may include:

• Items that have been used, worn, washed, damaged, or altered after delivery

• Items without their original packaging, tags, accessories, or included components

• Personalized or customized products

• Gift cards

• Clearance, final-sale, or other items specifically marked as non-returnable

• Items that cannot be returned for hygiene or health-protection reasons once opened or unsealed

If you are unsure whether your item is eligible for return, please contact us before sending it back.

8. Exchanges

If you would like a different product, size, color, or variation, please contact us at support@celynthe.com.

Depending on product availability and your location, we may offer an exchange or ask you to return the original item and place a new order.

9. Promotional and Sale Periods

Return and refund conditions may vary during special promotional periods, including but not limited to Black Friday, Cyber Monday, seasonal sales, clearance events, and other promotional campaigns.

Where special return conditions apply, they will be stated in the relevant promotion terms.

Please review the applicable promotional terms before placing your order.

10. Purchases From Other Retailers

This Return & Refund Policy applies only to products purchased directly from Celynthe through our official sales channels.

If you purchased a Celynthe product from an authorized third-party retailer, marketplace, distributor, or reseller, please contact the original seller directly.

Returns, exchanges, and refunds for purchases made through third parties are subject to the policies of the original seller.

11. Refused or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, repeated delivery failure, or failure to collect the package, additional shipping or handling charges may apply.

Where permitted by applicable law, these charges may be deducted from any refund.

12. Return Address

Please contact our customer support team before returning any product.

The address below is our company address and should not be used as a return address unless specifically confirmed by our customer support team:

Shenzhen Cheqiqing International Trading Co., Ltd.
Room B506, No. 27 Tiegang Huancun East Road
Tiegang Community, Xixiang Subdistrict
Bao'an District, Shenzhen, China

Unauthorized returns sent directly to this address may be delayed, refused, or unable to be processed.

13. Contact Us

If you have any questions regarding returns, refunds, exchanges, damaged products, or missing items, please contact us:

Company: Shenzhen Cheqiqing International Trading Co., Ltd.
Email: support@celynthe.com
Address: Room B506, No. 27 Tiegang Huancun East Road, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China