Shipping & Delivery

Thank you for shopping with Celynthe. We are committed to processing and delivering your order as efficiently as possible. Please review the information below regarding order processing, shipping times, tracking, and delivery.

Order Processing Time

Once your order has been placed and payment has been successfully received, we will begin processing your order.

Processing includes:

• Order verification

• Product preparation

• Quality inspection

• Packaging

• Dispatch arrangements

Most orders are processed and prepared for shipment within 1–3 business days (up to 72 hours) after payment is confirmed.

Please note that processing times may be extended during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Estimated Shipping Times

Shipping time refers to the estimated time between the dispatch of your order and its arrival at your delivery address.

Estimated delivery times vary depending on the destination:

Destination	Estimated Shipping Time
United States & Canada	2–4 weeks
Australia & New Zealand	2–4 weeks
United Kingdom & Europe	2–4 weeks
Other Countries / Regions	2–5 weeks

These estimates apply to items that are in stock and are provided for reference only. Actual delivery times may vary depending on the destination, carrier, customs processing, local postal services, weather conditions, holidays, and other circumstances outside our control.

The estimated shipping time does not include order processing time.

Shipping Insurance

Where shipping insurance is included with your selected shipping method, your shipment may be covered in the event that it is lost in transit or arrives damaged.

If you believe your package has been lost or your item has arrived damaged, please contact us at support@celynthe.com with your order number and appropriate supporting information, such as photographs of the package and damaged item.

After verification, we will assist you in accordance with the applicable shipping coverage and our customer service policies.

Priority Insured Shipping

If Priority Insured Shipping is available and selected at checkout, your order will receive priority during our internal processing and fulfillment procedures.

Please note that priority processing does not guarantee a specific delivery date. Once a shipment has been handed over to the shipping carrier, transit times are subject to the carrier's network and destination conditions.

During periods of high order volume, the overall delivery time for Priority Insured Shipping may be similar to that of Standard Shipping.

Multiple Packages

In some cases, items from the same order may be shipped separately because products may be stored at different fulfillment locations.

As a result:

• You may receive more than one package for the same order.

• Packages may arrive on different dates.

• Each package may have its own tracking number.

If you receive only part of your order, please check your shipping confirmation emails for additional tracking information before contacting us.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow several days for tracking information to become active after your shipping confirmation is issued. In some cases, carrier systems may take up to approximately one week to display the latest tracking updates.

You may track your shipment through the carrier's tracking service or a third-party tracking service such as 17TRACK (17track.net).

Please note that tracking information is provided by the shipping carrier. Temporary gaps between tracking updates do not necessarily mean that your package has stopped moving.

Shipping Delays

Although we make every effort to have orders delivered within the estimated timeframe, delivery delays may occasionally occur due to circumstances outside our reasonable control, including:

• Customs inspections or clearance delays

• Carrier delays

• Severe weather

• Public holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Remote delivery locations

• High seasonal or promotional order volumes

For certain destinations, international shipping may take longer than the estimated timeframe.

We appreciate your patience and understanding if your shipment experiences an unexpected delay.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are determined by local customs authorities and may be the responsibility of the recipient.

Customs processing may also affect the final delivery time.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Recipient name

• Street address

• Apartment or unit number

• City

• State / Province / Region

• Postal or ZIP code

• Country

• Telephone number

We cannot guarantee successful delivery when incorrect or incomplete shipping information is provided.

Order Changes

If you need to change your order, please contact us at support@celynthe.com within 24 hours of placing your order.

We will make reasonable efforts to accommodate your request if the order has not yet entered the shipping process.

Once an order has been shipped, we are unfortunately unable to change:

• The shipping address

• Product size

• Product color

• Product variant

• Items included in the shipment

Please review your order details carefully before completing your purchase.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Shenzhen Cheqiqing International Trading Co., Ltd.

Room B506, No. 27 Tiegang Huancun East Road
Tiegang Community, Xixiang Subdistrict
Bao'an District, Shenzhen, China

Email: support@celynthe.com

Our customer service team will be happy to assist you with questions regarding your order, shipment, or tracking information.