Terms of service

TERMS OF SERVICE

Last Updated: September 17, 2026

1. OVERVIEW

This website is operated under the brand Celynthe by Shenzhen Cheqiqing International Trading Co., Ltd. (“Celynthe,” “Company,” “we,” “us,” or “our”).

Our registered business address is:

Shenzhen Cheqiqing International Trading Co., Ltd. Room B506, No. 27 Tiegang Huancun East Road, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Email: support@celynthe.com

Celynthe provides this website, including all information, content, features, tools, products, and services available through the website (collectively, the “Service”), subject to your acceptance of these Terms of Service (“Terms”).

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using any part of the Service, you agree to be bound by these Terms, together with any policies referenced herein, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies published on our website.

If you do not agree to these Terms, you should not access or use the Service.

We reserve the right to update, modify, or replace any part of these Terms by posting revised Terms on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

2. ELIGIBILITY AND ONLINE STORE TERMS

By using this website, you represent that you have reached the age of majority in your country, state, province, or jurisdiction of residence, or that you have obtained the consent of a parent or legal guardian where required by applicable law.

You may not use our products, website, or Service for any unlawful, fraudulent, or unauthorized purpose.

You must not:

  • violate any applicable local, national, or international law or regulation;
  • infringe or violate the intellectual property rights of Celynthe or any third party;
  • transmit viruses, malware, malicious code, or other harmful technology;
  • attempt to interfere with the security, operation, or functionality of the website; or
  • use the Service in a manner that could damage, disable, overburden, or impair the website.

A violation of these Terms may result in suspension or termination of your access to the Service.

3. GENERAL CONDITIONS

We reserve the right to refuse or limit Service, cancel orders, or restrict access to the website where reasonably necessary, including in cases of suspected fraud, misuse, violation of these Terms, legal or regulatory requirements, or risks to our business or customers.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service without our prior written permission, except where permitted by applicable law.

The headings used in these Terms are provided for convenience only and do not affect their interpretation.

4. WEBSITE INFORMATION

We make reasonable efforts to ensure that information provided on our website is accurate and up to date. However, information may occasionally contain errors, inaccuracies, omissions, or outdated material.

Content provided on the website is intended for general informational purposes and should not be relied upon as the sole basis for making decisions where more complete or authoritative information is reasonably required.

We reserve the right to modify website content at any time, subject to applicable law.

5. PRODUCTS AND SERVICES

Certain products or services may be available exclusively through our website and may be available only in limited quantities.

We make reasonable efforts to display product descriptions, specifications, photographs, dimensions, and colors as accurately as possible. However, the actual appearance of a product may vary depending on lighting, photography, manufacturing variations, and the display settings of your device.

Unless expressly stated otherwise, product images are provided for illustrative purposes.

We reserve the right, subject to applicable law, to:

  • limit the sale of products or services to certain persons, geographic locations, or jurisdictions;
  • limit quantities available for purchase;
  • discontinue products or services;
  • modify product descriptions or specifications; and
  • change prices without prior notice before an order has been accepted.

Nothing in these Terms excludes any rights or warranties that cannot legally be excluded under applicable consumer protection laws.

6. PRICES AND PAYMENT

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change from time to time without prior notice. A price change will not normally affect an order that we have already accepted, except where permitted by applicable law or where an obvious pricing error has occurred.

Applicable taxes, duties, shipping charges, and other fees may be calculated and displayed separately during checkout.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Payment processing may be provided by independent third-party payment service providers. Your use of their services may also be subject to their respective terms and privacy policies.

We do not directly store complete payment card information where payment processing is handled by third-party payment processors.

7. ORDERS AND ORDER ACCEPTANCE

Submitting an order does not necessarily mean that we have accepted the order.

After an order is submitted, you may receive an automated order confirmation. This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance.

We reserve the right to reject, limit, or cancel an order where reasonably necessary, including where:

  • a product is unavailable;
  • pricing or product information contains an obvious error;
  • payment authorization is unsuccessful;
  • fraud or unauthorized activity is suspected;
  • shipping restrictions apply;
  • an order appears to have been placed for unauthorized resale or commercial distribution; or
  • acceptance of the order would violate applicable law.

If we cancel an order after payment has been received, we will issue an appropriate refund in accordance with applicable law and our refund procedures.

8. SHIPPING AND DELIVERY

Shipping destinations, estimated delivery times, shipping methods, and applicable shipping charges will be described on our website or during checkout.

Delivery times are estimates unless expressly stated otherwise. Delays may occur due to customs procedures, carrier delays, weather events, public holidays, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

Additional information regarding shipping, tracking, customs, duties, and delivery can be found in our Shipping Policy.

9. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, exchanges, refunds, and order cancellations are governed by our Return & Refund Policy, subject to any rights provided by applicable consumer protection laws.

Please review the Return & Refund Policy before completing your purchase.

Nothing in these Terms limits any mandatory cancellation, refund, replacement, repair, or other consumer rights available to you under applicable law.

10. ACCOUNTS

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You agree to provide accurate and current information and to update your information when necessary.

You must notify us promptly if you believe your account has been accessed or used without authorization.

We may suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

11. OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, integrations, or services provided by third parties.

Such third-party services are provided independently from Celynthe, and we do not necessarily control or endorse them.

Your use of third-party tools may be subject to separate terms and privacy policies established by those third parties.

To the maximum extent permitted by applicable law, we are not responsible for losses arising solely from the operation or availability of third-party services that are outside our reasonable control.

Our website may contain links to third-party websites or services.

Third-party websites are not operated or controlled by us, and we are not responsible for their content, availability, security, privacy practices, products, or services.

Accessing a third-party website through a link on our website is at your discretion.

Before entering into a transaction with a third party, you should review that third party's applicable terms, policies, and practices.

Questions or disputes concerning third-party products or services should generally be directed to the relevant third party.

13. USER CONTENT, REVIEWS, AND FEEDBACK

You may have the opportunity to submit reviews, comments, photographs, feedback, suggestions, questions, or other content (“User Content”).

You retain ownership of any intellectual property rights you hold in your User Content.

By submitting User Content to us, you grant Celynthe a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license, to the extent permitted by applicable law, to use, reproduce, modify, publish, translate, distribute, and display such content for purposes connected with operating, promoting, and improving our business and Service.

You represent that:

  • you own or have permission to submit the User Content;
  • the content does not infringe another person's rights;
  • the content is not unlawful, fraudulent, defamatory, threatening, obscene, or otherwise prohibited by applicable law;
  • the content does not contain malicious software; and
  • the information you provide is not intentionally false or misleading.

We may remove User Content that we reasonably believe violates these Terms or applicable law.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, all content available through the website, including text, graphics, logos, product names, designs, photographs, videos, icons, software, website layout, and other materials, is owned by or licensed to Celynthe and is protected by applicable intellectual property laws.

No content from our website may be copied, reproduced, republished, distributed, modified, displayed, transmitted, or commercially exploited without our prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

15. PERSONAL INFORMATION AND PRIVACY

Your submission and processing of personal information through the Service is governed by our Privacy Policy.

We encourage you to review our Privacy Policy to understand how we collect, use, disclose, store, and protect personal information.

Where applicable, you may have privacy rights under the laws of your jurisdiction.

16. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • product descriptions;
  • pricing;
  • promotions;
  • shipping charges;
  • delivery estimates;
  • product availability; or
  • other product or service information.

We reserve the right to correct errors, update information, or cancel affected orders where legally permitted.

If an order is cancelled after you have already paid, an appropriate refund will be issued in accordance with applicable law.

17. PROHIBITED USES

You may not use the website, Service, or website content:

  1. for any unlawful or fraudulent purpose;
  2. to encourage or participate in unlawful activity;
  3. to violate applicable laws, regulations, or third-party rights;
  4. to infringe intellectual property rights;
  5. to harass, threaten, abuse, defame, or unlawfully discriminate against another person;
  6. to submit false or misleading information;
  7. to upload or distribute viruses, malware, or malicious code;
  8. to collect personal information about others without lawful authorization;
  9. to send spam, phishing communications, or other deceptive communications;
  10. to scrape, crawl, or use automated systems in a manner that materially disrupts our Service or violates applicable law;
  11. to interfere with website security or authentication systems;
  12. to impersonate another person or organization; or
  13. to engage in activity that could reasonably damage Celynthe, our customers, or third parties.

We reserve the right to suspend or terminate access to the Service in response to prohibited conduct.

18. DISCLAIMER OF WARRANTIES

We aim to provide a reliable and secure Service, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

To the maximum extent permitted by applicable law, the website and Service are provided on an “as is” and “as available” basis.

Except for warranties, guarantees, or consumer rights that cannot legally be excluded, we disclaim implied warranties to the extent permitted by applicable law, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

This section does not exclude or restrict any mandatory legal warranty or statutory consumer protection right.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Celynthe, Shenzhen Cheqiqing International Trading Co., Ltd., and our directors, officers, employees, affiliates, agents, service providers, suppliers, licensors, and contractors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Service where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability that cannot lawfully be limited under applicable consumer protection laws.

Where applicable law does not permit certain exclusions or limitations of liability, our liability will be limited only to the maximum extent legally permitted.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shenzhen Cheqiqing International Trading Co., Ltd., Celynthe, and our affiliates, officers, directors, employees, agents, licensors, suppliers, contractors, and service providers from third-party claims, losses, liabilities, or reasonable legal costs arising directly from:

  • your material violation of these Terms;
  • your unlawful use of the Service;
  • your infringement of another person's rights; or
  • content you submit through the Service.

This provision does not apply to the extent a claim results from our own unlawful conduct, negligence, or breach of applicable law where such liability cannot legally be excluded.

21. TERMINATION

These Terms remain effective while you use the Service.

You may stop using the Service at any time.

We may suspend or terminate your access to all or part of the Service where reasonably necessary, including if you materially breach these Terms, engage in fraudulent or unlawful conduct, compromise the security of the Service, or where suspension or termination is required by law.

Termination does not affect rights or obligations that arose before termination.

Any provisions that by their nature are intended to survive termination will remain effective after termination.

22. SEVERABILITY

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where appropriate, severed from these Terms.

The remaining provisions will continue in full force and effect.

23. NO WAIVER

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

Any waiver must be made in accordance with applicable law.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or notices expressly incorporated by reference, constitute the agreement between you and us concerning your use of the Service.

They supersede prior communications or agreements relating to the same subject matter, except where otherwise required by applicable law.

25. GOVERNING LAW AND DISPUTES

These Terms are governed by and interpreted in accordance with the laws of the People's Republic of China, without prejudice to any mandatory consumer protection rights that may apply under the laws of the country or jurisdiction in which you reside.

Where permitted by applicable law, disputes arising from or relating to these Terms, the Service, or purchases made through the website may be submitted to the competent courts having jurisdiction over Shenzhen Cheqiqing International Trading Co., Ltd. in Shenzhen, China.

If the laws of your jurisdiction grant you mandatory rights to bring proceedings in your local courts or apply mandatory local consumer law, nothing in this section is intended to restrict those rights.

Before commencing formal proceedings, you are encouraged to contact us at support@celynthe.com so that we may attempt to resolve the matter.

26. CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes to our Service, business practices, legal requirements, or operational needs.

The most current version will be published on this page together with the applicable “Last Updated” date.

Where required by applicable law, we will provide additional notice before material changes take effect.

Your continued use of the Service following the effective date of revised Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

27. SHOPIFY

Our online store is hosted using the e-commerce platform provided by Shopify Inc. and/or its affiliates, which enables us to offer products and services through our website.

Certain technical, payment, security, analytics, or e-commerce functionality may therefore be provided by Shopify or other third-party service providers and may be subject to their respective terms and privacy practices.

28. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Shenzhen Cheqiqing International Trading Co., Ltd. Brand: Celynthe

Room B506, No. 27 Tiegang Huancun East Road, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Email: support@celynthe.com

© 2026 Shenzhen Cheqiqing International Trading Co., Ltd. All rights reserved.